Pike County Public Library District
Grievance Procedure under
The American with Disabilities Act

This Grievance Procedure is established to meet the requirements of the Americans with Disabilities Act of 1990 (“ADA”).  It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs, or benefits by the Pike County Public Library District.  The Library’s Personnel Policy governs employment-related complaints of disability discrimination.

The complaint should be in writing and contain information about the alleged discrimination such as name, address, phone number of complainant and location, date, and description of the problem.  Alternative means of filing complaints, such as personal interviews or a tape recording of the complaint will be made available for persons with disabilities upon request.

The complaint should be submitted by the grievant and/or his/her designee as soon as possible but no later than 60 calendar days after the alleged violation to :

Leean Allen, ADA Coordinator
Pike County Public Library District
PO Box 1197
Pikeville, Ky  41502

Within 15 calendar days after receipt of the complaint, Leean Allen, ADA Coordinator, or the designee will meet with the complaint to discuss the complaint and the possible resolutions.  Within 15 Calendar days of the meeting, the ADA Coordinator or designee will respond in writing, and where appropriate, in a format accessible to the complainant, such as large print, Braille, or audio tape.  The response will explain the position of the Library and offer options for substantive resolution of the complaint.

If the response by the ADA Coordinator or designee does not satisfactorily resolve the issue, the complainant and/or his/her designee may appeal the decision within 15 calendar days after the receipt of the response to the Chairman of the Board or their designee.

Within 15 calendar days after receipt of the complaint, the Chairman of the Board or their designee will meet with the complaint to discuss the complaint and the possible resolutions.  Within 15 Calendar days of the meeting, the Chairman of the Board or their designee will respond in writing, and where appropriate, in a format accessible to the complainant, with a final resolution of the complaint. 

All written complaints received by Leean Allen, ADA Coordinator or designee, appeals to the Chairman of the Board or their designee, and responses from these two offices will be retained by the Pike County Public Library District for at least three years.